Privacy policy
Dumbleton Hall Hotel
Last updated: 20th January 2026
1. Introduction
Dumbleton Hall Hotel (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
Dumbleton Hall Hotel
Address: Dumbleton Hall Hotel, Evesham, Worcestershire, WR11 7TS
Email:
Telephone: +44 (0)1386 881240
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Information You Provide to Us
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Name and title
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Email address
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Telephone number
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Postal address
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Payment details (processed securely via third-party payment providers)
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Booking and reservation details
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Special requests or dietary requirements
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Information submitted via contact forms or email
b) Information We Collect Automatically
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IP address
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Browser type and version
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Pages visited and time spent on the website
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Device and operating system information
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Cookies and similar tracking technologies
4. How We Use Your Personal Data
We use your personal data for the following purposes:
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To process and manage room, event, or restaurant bookings
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To communicate with you about your reservation or enquiry
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To provide customer service and respond to requests
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To process payments and prevent fraud
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To comply with legal and regulatory obligations
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To improve our website and services
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To send marketing communications (only where you have consented)
5. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
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Performance of a contract – to fulfil your booking
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Legal obligation – compliance with financial or regulatory laws
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Legitimate interests – improving services and website performance
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Consent – for marketing communications and certain cookies
6. Marketing Communications
We may send you marketing communications about offers, events, or news if you have opted in to receive them.
You can withdraw your consent at any time by:
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Clicking the “unsubscribe” link in emails, or
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Contacting us directly using the details above
7. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies may be used to:
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Enable core website functionality
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Analyse website traffic and usage
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Remember user preferences
You can manage or disable cookies via your browser settings.
8. Sharing Your Data
We may share your personal data with trusted third parties, including:
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Booking and reservation system providers
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Payment processors
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IT and website service providers
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Professional advisers (e.g. accountants, legal advisers)
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Regulatory or law enforcement authorities where required by law
All third parties are required to respect the security of your data and process it lawfully.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
Payment information is handled securely by PCI-DSS compliant third-party providers and is not stored on our servers.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
11. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of your data
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Restrict or object to processing
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Data portability
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Withdraw consent at any time
To exercise these rights, please contact us using the details in Section 2.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.